CGE

Decreto do Governo do Estado determina proteção ao denunciante de boa-fé

O Governo do Estado, por meio da Controladoria-Geral do Estado (CGE), estabeleceu por meio de decreto uma série de mecanismos para impedir retaliações a quem usar o canal da Ouvidoria-Geral para fazer denúncias de ilícitos ou irregularidades contra a administração pública estadual. A proteção à identidade dos denunciantes de boa-fé tem o objetivo de fortalecer a Ouvidoria como um canal de detecção de fraudes. 

Nas organizações privadas, quase 40% das irregularidades são detectadas por meio da Ouvidoria. “A proteção ao denunciante é crucial para o desenvolvimento de um canal de denúncias eficaz. O cidadão só vai denunciar se tiver confiança de que as informações serão mantidas sob sigilo e que ele não sofrerá retaliações”, afirma a Ouvidora-Geral do Estado, Marina Rebelo.  

O novo decreto (1.933 de 18/05/22) define os agentes públicos que podem ter acesso às informações de uma denúncia, as condições para o compartilhamento e os procedimento de “pseudonimização”. O termo é usado para definir o tratamento pelo qual um dado perde a possibilidade de associação, direta ou indireta, a uma pessoa. 

Após os procedimentos de proteção aos denunciantes de boa-fé, a CGE encaminha a denúncia aos órgãos competentes ou às áreas de Auditoria-Geral ou Corregedoria-Geral, dependendo do teor, para apuração. Em Santa Catarina, as denúncias podem ser feitas pelo site www.ouvidoria.sc.gov.br ou pelo telefone 0800-6448500. 

Gestão – Outro ponto importante do novo decreto da Ouvidoria é a exigência de que as ouvidorias dos órgãos e entidades elaborem e publiquem anualmente relatórios de gestão a partir das manifestações recebidas. Estes documentos deverão conter, por exemplo, as falhas identificadas, as sugestões de melhoria na prestação dos serviços públicos e as providências adotadas em relação às soluções apresentadas.

“O objetivo é transformar as manifestações dos usuários em efetivos instrumentos de gestão, possibilitando a melhoria dos serviços públicos”, explica Rebelo. 

Com a criação da CGE, em 2019, a Ouvidoria-Geral passou a fazer parte do órgão de controle, incluindo sob seu escopo a Transparência e o Controle Social. Junto com a Integridade, a Auditoria-Geral e a Corregedoria-Geral, elas completam o que especialistas chamam de “ciclo do controle”: orienta, audita, corrige e pune.  

Informações:

Cléia Schmitz

Assessoria de Imprensa

Controladoria-Geral do Estado

E-mail: cschmitz@www.cge.sc.gov.br/

Fone: (48) 99128-1980

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